As a small independent, we buy from all the major auction houses. We gave ACV a try as we have been moving to more Online auctions and were very happy with Openlane. ACV in my opinion is the worst of them all. The 1st car we bought, they could not get the title after 85 days and declined our arbitration that cost us over $1,000. And had the audacity to try and not unwind the sale by offering me $500. For a car with no title! Thanks. The 2nd time was my fault for trying them again. This time we received the car and lots were missed on the inspection from cosmetic to transmission issues. The car needed over $5,000. In repairs that they said it can be done for $1,500. The labor rates, parts and what they called book hours are not even close and the car was missing emissions and would not do a thing but the $1,500. For a transmission fix. Plus it took them 3 weeks to complete the arbitration. They are a joke, buyers beware.
As a small independent, we buy from all the major auction houses. We gave ACV a try as we have been moving to more Online auctions and were very happy with Openlane. ACV in my opinion is the worst of them all. The 1st car we bought, they could not get the title after 85 days and declined our arbitration that cost us over $1,000. And had the audacity to try and not unwind the sale by offering me $500. For a car with no title! Thanks. The 2nd time was my fault for trying them again. This time we received the car and lots were missed on the inspection from cosmetic to transmission issues. The car needed over $5,000. In repairs that they said it can be done for $1,500. The labor rates, parts and what they called book hours are not even close and the car was missing emissions and would not do a thing but the $1,500. For a transmission fix. Plus it took them 3 weeks to complete the arbitration. They are a joke, buyers beware.