I have the same problem as everyone on here. I have bought several cars on their online platform. We just bout a Ram 2500 truck with a 5.0 Condition grade and it said the frame had a green check mark and guaranteed to be as described. The truck is eaten up with rust, and someone covered it up with spray paint. You can hit the bed and see the rust fall out from underneath. We tried to arbitrate with no luck. They said unless it has holes in the frame it was not covered. We will definitely not buy another car from them