The measure of an online auction is how they handle problems and arbitration, especially when an auction employee is listing the vehicle on behalf of the selling dealer.
I purchased a vehicle that had no photos or written disclosure indicating there was a significant amount of pet hair throughout the interior. It is difficult to understand how this condition was not identified or disclosed during the inspection.
I submitted photos showing the actual condition of the vehicle and simply requested a buy fee credit as goodwill for what I believe was an oversight in the listing. Instead, I was advised by the arbitration manager that a thorough interior detail would resolve the issue and that the condition was not subject to arbitration.
My concern was not how the issue could be resolved, but rather that the vehicle’s true condition was not disclosed so buyers could make an informed purchasing decision.
Following this dispute, my Otolane account was banned after I continued to pursue the matter.
I am sharing this experience to encourage greater transparency and accountability in the online auction process.
1 Review on “Otolane”
The measure of an online auction is how they handle problems and arbitration, especially when an auction employee is listing the vehicle on behalf of the selling dealer.
I purchased a vehicle that had no photos or written disclosure indicating there was a significant amount of pet hair throughout the interior. It is difficult to understand how this condition was not identified or disclosed during the inspection.
I submitted photos showing the actual condition of the vehicle and simply requested a buy fee credit as goodwill for what I believe was an oversight in the listing. Instead, I was advised by the arbitration manager that a thorough interior detail would resolve the issue and that the condition was not subject to arbitration.
My concern was not how the issue could be resolved, but rather that the vehicle’s true condition was not disclosed so buyers could make an informed purchasing decision.
Following this dispute, my Otolane account was banned after I continued to pursue the matter.
I am sharing this experience to encourage greater transparency and accountability in the online auction process.