COMPLAINT FILED 5/13/2026
CARL S.
We sold a 2018 Volvo S90 (#015944) through OVE on March 14, 2026.
To protect both parties, and because the vehicle was being shipped to California, we voluntarily purchased a Post-Sale Inspection (PSI) through Manheim Georgia. The vehicle passed the PSI.
On April 7, 2026 — approximately 25 days after the sale date and well outside the typical 10- to 14-day arbitration window for mechanical claims — arbitration was filed alleging a “bad engine.” This was well outside what most dealers would reasonably consider a standard arbitration window for a mechanical claim.
We were never provided meaningful details regarding the alleged failure, and we also were not informed of the vehicle mileage at the time arbitration was initiated.
On April 15, 2026, the arbitration was officially closed with a “Buyer Bought” ruling.
At that point, we considered the matter resolved.
Then, nearly a month later, on May 12, 2026, we were unexpectedly informed that the vehicle was allegedly being reverted back to us because ordering the PSI supposedly created an ongoing seller guarantee obligation.
We strongly dispute that interpretation.
The PSI passed.
The arbitration was closed.
No communication occurred for nearly a month afterward.
Then the transaction was suddenly reversed after the fact.
Our concern is not simply the financial impact. Our concern is the lack of consistency, transparency, and finality in the arbitration process.
Key concerns include:
• Arbitration filed approximately 25 days after sale, out of any 10 or 14 day time window. After 10 days, the PSI guarantee is on the auction.
• Vehicle passed PSI.
• Seller was not provided mileage information during arbitration;
• Arbitration formally closed as “Buyer Bought”;
• No communication for nearly a month after closure;
• Seller later told vehicle ownership was reverted back retroactively due to “seller stand behind” – which we were never informed of or agreed to. We have never heard of this for a vehicle passing PSI.
• Attempted financial recovery after arbitration closure.
Dealers need confidence that:
• arbitration timelines are enforced consistently,
• PSI policies are clearly defined,
• and closed arbitrations remain closed unless extraordinary circumstances exist and are fully documented.
Resolution Requested:
• Reinstate the original “Buyer Bought” ruling;
• Provide written clarification regarding PSI-related seller liability;
• Improve transparency regarding post-closure arbitration reversals and arbitration timelines.
Thank you for your consideration.
Last 8: JP015944
Date of issue: 2026-05-12
Auction Contact: Jake Mckinley – Georgia Jeremy Fitzgerald – Arbitration
AUCTION RESPONSE:
[IN PROGRESS]
COMPLAINT FILED 7/28/2025
DANIEL Y
We purchased a 2018 Audi from Manheim. Vehicle arrived and we inspected vehicle. vehicle throws a CEL with a code for a transmission issue. We arbitrated the vehicle within time parameter. Our arbitration rep from Lemon squad requested that we take car to an Audi dealer for diagnosis. We took the vehicle to Audi and they wanted more teardown approval. At that point the Arbitration rep told us that we do not need to go any further and deal would be unwound. A few days later he emailed me saying that the vehicle is buyer bought and closed out the ticket. They claimed it was inconclusive. I reached out multiple time to get in contact and had no luck. I could not get a clear explanation and have been searching for an answer.
Last 8: J2223177
Date of Issue: 6/24/2025
Auction Contact: Jason Moore
RESOLVED
1 Review on “Manheim Georgia”
I am a small wholesale dealer who sells all of my cars at Manheim Georgia. Recently I sold a Kia Sorento to a large buyer, and the unit went through PSI, like normal. The auction failed it for “warm AC”. I went down the the auction myself, and looked at the car. When you revved the motor up, the AC was cold. Obviously, it was low on freon, cleary under the $800 arbitration threshold. I called my rep and the arbitrator and told them what the issue was, someone let the freon out. By the way, the car had a 4.7 CR, so it was nice. Needless to say, I had a “Buyer Withdrew” for low freon. Of course, no one will call me back- the auction clearly doesn’t care that they went against there own policies. But, I’m a small dealer, and the buyer is a huge one.