Recent Reviews

Dane Hulse Sag

3

See my complaint- no one answers the phone or returns calls left on voicemail.
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ADESA - Orlando

Timothy

2

As the complaint stated, it has been 6-7 weeks and no refund for an arbitrated vehicle has been sent out. No one at that auction will answer the phone, nor do they return voicemails and emails.
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ADESA - Tampa

Dane Hulse AAR

5

I run at America’s in Atlanta and they are top-notch!
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America's Auto Auction Atlanta

Rob Harrington

5

What an awesome website! (My first time here!) I wanted to give a huge congratulatory message regarding Long Beach Auto Auction in Mississippi. About a week ago I was traveling to this auction. A mile away from their exit off of I-10, and this is a bit embarrassing admittedly, while being distracted talking to my mom on the cell I ran out of gas. Laugh at me. We have all run out of gas? 🙂 The usual roadside assistance vultures wanted $125 – $175 to get me a gallon of gas to get me one mile down the road to the next exit gas station. They also wanted a lot of personal information from me before giving me a price. It felt like buying a car from the worst of our brethren out there??? In frustration, hot and burning up in the hot southern Mississippi sun, I simply called Jeff the AGM at the Long Beach Auto Auction. He solved my problem within less than a minute and asked his team to bring me some gas. They showed up promptly. (They did not even AR me that I know of!!!) They simply helped an old man (with a heart condition on a very hot day) out of a problem that I created. They were the solution. Big “attaboy” for Jeff and his Team! I hope people on this site will remember to give great reviews when they are merited and not just post the bad reviews that are typically (deserved and) posted? These reviews should go both ways! The TRUTH IS ABOUT TRANSPARENCY AND HONESTY AND PROVIDES ENCOURAGING INTELLIGENT SOLUTIONS to our currently struggling industry.
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Long Beach Auto Auction

Roger

4

Great overall experience
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OVE (Online Vehicle Exchange)

Carl Schuble

2

I am a small wholesale dealer who sells all of my cars at Manheim Georgia. Recently I sold a Kia Sorento to a large buyer, and the unit went through PSI, like normal. The auction failed it for “warm AC”. I went down the the auction myself, and looked at the car. When you revved the motor up, the AC was cold. Obviously, it was low on freon, cleary under the $800 arbitration threshold. I called my rep and the arbitrator and told them what the issue was, someone let the freon out. By the way, the car had a 4.7 CR, so it was nice. Needless to say, I had a “Buyer Withdrew” for low freon. Of course, no one will call me back- the auction clearly doesn’t care that they went against there own policies. But, I’m a small dealer, and the buyer is a huge one.
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Manheim Georgia

Rob Harrington

5

Americas Auto Auction in Pensacola: This is “my home auction” for about 20 plus years. It’s a great auction for the little guys who buy here in terms of customer service and satisfaction. They have always been fair, reasonable and helpful and across the spectrum in titles, transport and in the shop/inspection process, as well. The other day is another great example of another strong feature I wanted to share here on this site. Anthony, the head mechanical shop/operations manager worked very aggressively in a “save a deal” capacity. The large animal auctions seem to not try hard to save deals that are going south, especially when there are potential arbitration issues and big money involved. As hard and difficult as it is for us small guys to purchase potentially good inventory (amongst a sea of problem vehicles we are all experiencing,), Anthony took it upon himself, despite his busy duty workload, to personally work out a solution for the seller (who had a huge problem) and myself as a buyer. He worked the “save a deal” magic and brought together both parties in a financial solution to make everybody happy. It was unexpected as it was a large amount of money at stake for both parties. He made the call and got the deal closed. I won, the seller won, and the auction won. Good job Anthony for going above the call of duty and job description to make the deal stick. Most auctions, especially the huge auctions, don’t try anymore to keep deals like this together. The family feel of Americas AA in Pensacola has kept me loyal for about 20 plus years now. We are still in the people business. The large corporations have long forgotten this concept of making it not just business, but personal and human. Great business ideals never die, especially during the tougher times! Hat tip, Anthony! You are the tip of the spear there at Americas in P’cola! 🏆 Thank you, Anthony and your team!
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America's Auto Auction of Pensacola

Rob Harrington

5

Long Beach Auto Auction scores again with me. Bought one today ordered my first post sale inspection on a qualified unit. LBAA informed me that the DO NOT CHARGE A POST SALE FEE IF THE UNIT FAILS! That’s different. That’s a big deal to a little guy like me. Good job Oscar for informing me of that and thank you to this website for providing a platform to praise (or otherwise) how our auctions are serving our dealer base. Cool!
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Long Beach Auto Auction

Rob Harrington

5

I’m a small independent who is getting choked out to death financially by the big corporations including the big corporate auctions. I’m certain many of the rest of you are feeling the same way in 24. This is a good review of the Tallahassee Auto Auction and its GM Jeremy. I was surprised that road runner transport up’ed their fee from Tallahassee to Niceville from $150 to $350 out of the blue on me. Yep, yet another corporation increasing our costs to do business – AGAIN! Gas prices went down. Insurance stayed the same from last year at least for me. (Shop and vote with your feet every year if you have to just to stay alive.) I decided to drive my (1) purchased unit (it used to be 3-5 every auction,) and leave my RV to pick up next week. I explained my challenge (bitching about corporate gouging) to Jeremy and he in one second offered to allow me to store my RV in a secured and save place to allow me to save the $350 (unwarranted and unreasonable) transport fee to keep in my pocket, drive my new unit home, and simply hitch a ride next week with another wholesaler to pick up my RV next week. Thank you Jeremy for keeping me alive to fight another day in this (currently) whacked out industry. The takeaway from this story is to keep a strong relationship with the GM and staff at the auctions to avoid as much of the “but corporate policy is…”) BS. The staff still has some discretion over their operations and can sometimes do things that certainly their corporate masters may (unnecessarily) cringe about not being true car people who truly understand what the small independents guys are going through. 1- Vote with your feet. 2- Maintain a fair relationship both ways with your GM’s and staff 3- Communicate your needs and concerns. 4- Be reasonable but also stand your ground when necessary. 5- Write up your reviews and share your experiences both positive and negative on Auto Auction Review . Com! 6- Stay positive to the best of your ability by fighting for change in our industry by making the point every chance you get to put the corporate boys on notice that when they drive all the small people out of business on the buy side that they will eventually ruin the profit margins for the large corporate on the sell side. This will collapse that auction one day and hopefully so. Bad auctions should go out of business and good auctions should get the bad auctions’ business revenues! The corporate parasites will kill the host or they will adapt and keep the host alive. Again, thank you Jeremy for making a sound and reasonable decision to keep me coming back again to your small town feel auction – where the small guys still matter!
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Tallahassee Auto Auction

Carl Schuble

2

Read my complaint that I filed with AAR. Openlane at times has sketchy inspections, and their arbitration policy and process is terrible. They are slow to communicate, and will just close an arbitration on you with no notice. They’ve gotten worse over time. Openlane took care of the engine on 10/9.
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OpenLane

Dane Hulse AAR

5

As some may know, in addition to being the President and Founder of Auto Auction Review, I am a buyer for a dealer group in Atlanta, Georgia.  I buy product from the usual places, fleet companies, Manheim, ADESA, OVE, Dealer Block, ACV, Openlane, Smart Auction, wholesalers, etc.  Recently, I came upon Dealer Club through LinkedIn.  Will Morris, Director of Dealer Sales, reached out to me and we struck up a fast acquaintance.  He explained to me the premise of Dealer Club, highlighting its user-driven approach to wholesaling inventory.  Rooted in a reputation-based platform, Dealer Club allows members to list vehicles quickly and accurately, uploading up to 100 photos at a time for clarity.  Selling dealers are required to provide up to 17 guarantees on the unit, ranging from mechanical condition, structural damage, paint work, and the like.  This capability allows the buyer to see the vehicle for what it really is, not clouded by the subjectivity of other platforms' condition reports (one man's 4.7 is another man's 2.9 as an example).  Bidding dealers can then interact in real time with the seller, asking questions and generally conversing with the seller to secure a comfort level with both the vehicle and dealer.  I immediately liked this approach, as I come from the years of buying cars in the street with envelope drafts and a handshake.

Will invited me to sign up for the club, and I did.  Now, signing up for any new auction/online platform takes a minute-  master tags, dealer licenses, POAs, and banking information are all required to get started, but it is nothing out of the ordinary.  The sign up process starts online, and dealers are asked to upload the proper forms and answer the usual questions; what type of dealer, physical and mailing addresses, etc.  If a dealer needs assistance in finalizing the sign up process, Dealer Club's team of Serena and Terri are quick to respond via text or email, and are efficient in getting any issues handled.  One point of emphasis is the response time; any dealer will tell you that this is critical.  Anytime problems arise, being able to reach someone for assistance can make the difference between a nasty experience and a great one.

Moving on to the reason I signed up for Dealer Club, it was time to try to buy some cars.  Dealer Clubs interface/dashboard is clean, well thought out, and intuitive.  Vehicles can be searched for and filtered
by the usual criteria, make, model, mileage, distance, etc.  The set up that I like best is you can easily search the "Auctions", "Upcoming", and "Make Offer" units.  It easily sorts which vehicles are in active bidding, launching soon (dealers can launch immediately or on a 3:00 pm EST launch, for a 24 hour period), and expired units that dealers can make offers on.  The main page also features a "Command Center" which shows transactionally what the dealership have done- its comprehensive and well thought out.   One can also opt-in for the usual text or email notifications, as well as manage your account (indicated by your picture) through the main page.

As for the bidding/buying process, it was straightforward and easy to navigate.  One thing though- watching the auctions for the last two weeks now, it's obvious that dealers are placing low-ball bids on vehicles- i.e., $500 on a 23 F150 Platinum.  I firmly believe that that practice will subside and eventually go away as buyers flood the site.  As a side note, we should be here to BUY cars- ok, try to get as cheap as possible, but keep it reasonable.  It's unlikely that any dealer will take a $50K haircut on a vehicle, so why throw that out there?

After all of that, I ended up purchasing a 2022 Chevy Trax out of Orlando, FL.  I had a little competition on the vehicle, and hit it right below MMR, and ultimately bumped $400 to get the deal done.  The seller was quick to use the website texting and let me know what it took to buy it.  Will himself got involved, working with the seller and I to get a deal done- similar to what other auction houses used to do- try to put deals together.  Once the deal was done, I checked out, and also had the opportunity to use DC's proprietary transport services ( I declined as I have a guy already), but this a simple, but useful service DC provides as often times floorplan companies will finance the transport.  DC also provides the buyer with extended protection (up to 20 days), for those that want a longer guarantee- useful for stores with slow service departments.  

All in all, I rate Dealer Club (obviously its early, as a 5-Hammer auction (that's the best, btw).  Joe Nieman, the founder, knows a little bit about building an online auction, and there is every reason to believe he and his team will hit this one out of the park- again.  

See my upcoming review on my Dealer Club's selling experience.  Yep, I listed my first unit ( and will continue to do so).  Watch for that to land later this week.

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DealerClub

Mohamed Zafer

1

I started my wholesale business three years ago and recently purchased a car online from Manheim.com. This is my first bad experience with one of the largest auction platforms in the United States and one of the largest1 dealers. Unfortunately, I’m faci1ng a terrible sit1uation that I never expected from such trusted brands like Manheim Auctions and Carvana LLC. They explicitly guaranteed that the car was “green light” , but it turned out to be a trap—a deception and a scam. The car has multiple issues: it keeps overheating, the red warning light is on, and it is unsafe to drive. Additionally, the heater does not work in freezing weather conditions, and the driver’s leather seat is torn. None of these issues were mentioned in Manheim’s report. The price I paid is unfair and unreasonable given these problems. Manheim and Carvana, as trusted brands with significant reputations, must take responsibility for their mistakes rather than passing the consequences on to those who trusted them. I submitted an arbitration case because I purchased the car under the “green light” guarantee, yet it is unsafe to drive due to overheating, the heat problem and the torn leather seat. I followed up via email, but after three weeks, their only response was an apology for the report—not for the trouble I’ve had with the car or the unreasonable price I paid. Manheim’s only resolution was to waive the auction fee, which is insufficient. The car is still at the auction, and they should take it back. This situation is unacceptable, and their response does not reflect the accountability expected of a company of their stature.
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Central Auction

Jeff Lewis

1

In Sept I bid/purchased a 2014 Jeep Grand Cherokee. It was deliver with some smoking, upper engine knocking and ticking noise and oil steadily dripping out of the lower engine somewhere.  Three different licensed mecha1nics inspected and said that major component failures are imminent. Most likely due to excessive running with very low oil. All mechanics said a complete engine rebuild or replacement is necessary. Arbitrator then “self ” diagnosed and I was awarded about $1300 for lifters and repairs. They would not give any recourse for the major oil leak, I was not given any chance to reject the offer. Of course this did nothing to fix the problem. Arbitrator was made aware of the continuing condition of the vehicle and would not continue arbitration. So this has cost me over $8000 to replace the engine because the selling dealer clearly misrepresented the vehicle. AACE Auto Sales

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OpenLane

Rob Harrington

4

I started back buying on ACV about a month ago, reluctantly. I had read some of the nightmare stories on Real Success on Facebook, but due to high prices at the auctions, I tried again. I have bought over a dozen cars in the last month, and the inspections have been accurate and have done pretty well on the cars. Other than the high cost of transportation, ACV has been a good source to buy from.
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ACV Auctions

Dane Hulse AAR

3

My brother and I have attended the last 4 or 5 Mecum Auctions in Kissimmee- an annual "Boys Trip".  We are both car guys (and me being in the business), I know what a "good" or professional auction looks like.  More to the point, I amfamiliar with how a successful auction should be run.  All in all, Mecum does a decent job.  They (usually) have a good run of collector cars, and they range from $5K- $1M+.  This year's auction will have over 4000 cars cross the block between 1/7 and 1/19.  The venue is the Osceola Heritage Park, located on the west side of Orlando, and the facilities for the most part are good.   So, now we know the who, what, and where, let's look at the good and the bad of this year's Mecum Auction- Kissimmee. THE BAD 1.  DISORGANIZED- Mecum is a mess logistically.  Starting with their website, it is cumbersome and difficult to navigate. It has plenty of pretty pictures, but the filtering criteria are limited especially when you are on your mobile device.  Their map is bad also- you have to cross reference auction days with letters, and then go back to their online map to figure out where the cars are staged.  Oh, yes-  Mecum (or the park) is cheap when it comes to signage or directions.  We have been going for years and are still not sure where everything is.  There are a scant number of signs or arrows pointing where the staging areas are.  You can spend as much time looking for cars as you do looking AT them.  One other thing- even though there are a fair amount of port-a-potties available, this as a rule is an older crowd.  WE NEED MORE PLACES TO SIT while walking around looking at the cars.  I saw dozens of scooters and golf carts with attendees driving around from place to place.  Would it kill them to put a few more benches out so those of us with back issues can take a 2 minute break? 2. THE FOOD- In the arena, you have a choice of Mecum- badged snack bars.  The fare is the usual- burgers, chicken tenders, hot dogs, etc.  NOTE- the venue serves Pepsi products- so be aware of that.  2 burgers, fries, and 2 waters was $46.85 plus the tip (lowest amount you could choose was 18%).  The prices didn't offend me so much (other than being double) in as much as the food was HORRIBLE.  The burger and fries were cold (cheese not remotely melted), the bun was stale, etc.  Just a miserable experience.  Frankly, Dana Mecum should buy his lunch there one time and see what he thinks.  Shameful the food was that bad.  I was pleased to see that subsequently, there were very short lines at that snack bar.  The food choices in the midway were much better- quite a few local food trucks were there, and the quality was good.  Horrifically expensive, but good.  Again, I expect the price gouging, but there's no excuse for bad food.  Note- there was hand-churned ice cream available- $8 for a waffle cone- not bad. 3.  MECUM TECH- As I said before, Mecum's technology (IMO), is bad.  The best example I have is there is no way for a buyer to make an offer or purchase a vehicle that didn't sell across the block other than going to one of Mecum's "The Bid Goes On" tents to place a bid.  In my opinion, Mecum should have some sort of OVE.com or ACV/Openlane technology that permits a potential buyer to be standing at a car and place a binding bid or offer (or in a timed environment).  For the resources Mecum Auctions has, the fact they don't have this available in 2025 is shameful.  Anyone in the auction/car business knows that IF bids or working no sales is a good way to get deals done. ******UPDATE******. On our way out, I noticed a small sign next to the "Bid Goes On" tent stating in March 2025, they will have a version of this technology available.   Good for them- we will see how many more cars they sell.  I look forward to reviewing that next year. THE GOOD 1.  INVENTORY- Mecum most always has a good selection cars to look at and bid on- this year was no exception.  I don't really go for the "Collection Cars" because for the most part they are museum pieces/trailer queens and don't fit the "driving defininition" of a "car".  That said, there were plenty of $20-$50K "affordable cars to look at and bid on.  My tastes the last few years has evolved from the 60s-70s Muscle Cars to the Modern Classics of the 80s-90s and up.  There was plenty of this type of inventory for everyone.  Additionally- we did see a small bit (much less that years' past) of the old Caddy's, Buicks, of the 40s and 50s.  We all kind of realize that the buyers for those cars are kind of aging out.  It's sad, really. 2. PARKING/Entry and Exit- Anyone who attends a function of this size knows that one's experience can be defined by how hard it is to get there, and how hard it is to leave.  Thankfully, Mecum and Osceola have their act together with regards to this.  Parking was a breeze- (though it went from $10 last year to $15).  There were plenty of people to help you get your rig parked, and get you in the door- and, even security was pretty easy.  No delays, arriving or exiting.  3. EXPERIENCE- Overall, the Mecum experience is a good one- Barrett-Jackson (its been years since I have attended) always gave me the impression that Craig REALLY didn't want such people as MYSELF there (not being a tech billionaire), so Mecum I always thought was a good fit for my brother and I.  I really don't care that much about Duesenbergs or historical vehicles as a LeMans race-winner.  I like the ATTAINABLE cars- muscle cars, trucks, modern classics, etc.  Mecum provides a really good selection for those type of vehicles.  HEAD SCRATCHERS-  Ok, these couple of things aren't really good or bad, but I wonder, WTH?  How does this happen in 2025?  1.  Mecum literally has workers pushing cars up to the auction block.  How safe is this?  NOT TO MENTION, almost NO ONE is wearing a yellow vest.  I'm not the SAFETY POLICE by any means, but EVERY dealer auction in the country has their employees/subcontractors wearing vests.  What's really odd is the cars are DRIVEN on the block after they are pushed TO the block.  At my age, I am not PUSHING anything.  How are they not being perpetually sued by contractors/employees for injuries sustained pushing a 65 Sedan Deville up to the block?  I don't get it. 2.  I will just type this, and leave this here-  HOW IN THE WORLD does Mecum get away with not announcing miles on the cars (EXEMPT ANYONE?) or a federal odometer statement?  In fairness, I have never purchased a Mecum unit, so they MAY have one.  But how do they get away with not announcing Miles Right, Exempt, TMU on the block? 3.  Ok, I could have paid for my next 10 Mecum trips had I thought this through.  I was walking around with my phone, scanning the VINS on the later model cars, with my vAuto app, pulling Carfaxes on over 20 units.  I could have charged $20 a pull - and there were thousands of people there.  Why doesn't Mecum have an onsite Carfax rep there?  I saw quite a few different revenue streams that Mecum could have/should have capitalized on.  Maybe they will read my review and hire me as a consultant........wishful thinking, I suppose. FINAL THOUGHTS  I really do enjoy my trip(s) to Mecum/Kissimmee.  It isn't overly expensive ($200 for a bidder badge and 1 guest) to attend and bid.  The food, I've gone over.  I've covered getting there and getting out, and given my opinion on the inventory, experience, and overall enjoyment of attending.  I would really like to give a 4-Gavel  (Very Good) rating, because it's better than the sum of its parts.  But, I have to leave it as a 3-Gavel (Average) because for all of their resources, it could be MUCH better.  They don't have a lot of work to do, IMO- get the food right, get the tech better suited to their clientele, and get the place organized-  and let's face it, they PRINT money.  So, it's not like they have a lot to fix, or even care to.  That said, I look forward to the 2026 version.  

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Mecum Auctions Kissimmee

Nathan Hart

3

I had a car with a cracked block I purchased on open lane. Oil was pouring out as quick as you put it in. They said there was nothing they could do. I made a complaint with auto auction review and they reached out offering 1500 dollar adjustment and we settled on a 2000 dollar adjustment which I thought was fair. Any other buying platform it would have been easy to arb it but not open lane. I had to complain and get to the top of the chain before anything was done which I thought it was crazy they didn’t wanna do anything for my situation on the cracked block. But it all did work out just a head ache to deal with.
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OpenLane

Carl Schuble

4

I purchased a Chevy Equinox from ACV on February 27, 2025. The vehicle had 43K miles on it, and ACV called P301 misfire code. Long story short, the engine had a dead cylinder. I filed an arbitration, and the team required from me a compression test (80 pounds), and the required video and audio. The arb team was professional and reimbursed me to repair the engine. Needless to say, I was very happy with the result.
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ACV Auctions

Nick Saul

4

Sell here every week and have had a terrific relationship with the Auction.
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America’s Auto Auction Columbus Fair

Ben Schwarz

5

Adesa LA has been a great partner with amazing communication!
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ADESA - Los Angeles

Brandon Christy

4

I want to thank ACV’s customer support staff for turning a bad situation into a positive. After an unfair arbitration resolution, I posted on Auto Auction Review to advise other potential buyers on ACV what to expect from arbitration. I did not expect a response from ACV as the “case was closed”. Thanks to Liv’s involvement we were able reach a favorable resolution as she agreed with me and did what ACV should have done from the onset. Thank you Liv for your excellent customer service.
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ACV Auctions

Ben Schwarz

5

Great team here at Manheim PA! They are always looking for ways to promote our account.
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Manheim Pennsylvania

Ben Schwarz

5

Huge shout out to Manheim Portland! Always a great experience when selling vehicles here!
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Manheim Portland

Carl Schuble

4

I filed a complaint earlier in the week regarding an arbitration that was denied. ACV’s team “met me in the middle” with a settlement on my issue. I feel like it was a good effort on their part. It’s nice to know that at times compromises can be met. Thanks again to the ACV team.
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ACV Auctions

Joey Painter

5

Great new & growing auction platform. Owners & employees are some of the best in the business. Will continue to do business there.
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DealerClub

Adam Green

5

After bringing a concern to managements attention, Alicia was very quick to look into the matter and call me back. I’m very happy with the explanation as to what happened and clearing up my concern. Top notch auction that I look forward to visiting again in the future!
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America's Auto Auction Atlanta

Chad Lorenz

5

Overall, I have nothing but good things to say about Dealerclub. It really truly makes sellers responsible for what they are selling. It also really helps me to buy with confidence being able to see the ratings of the seller and how they do business I will continue using them, and I cannot wait to see all the great things this company will do for us dealers!
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DealerClub

Amy Piccola

5

As honest as you can get in an auto auction, a unique platform giving dealers the confidence in bidding knowing that the platform has standards of ethics, honesty and transparency……this auction was developed with the dealer in mind and it is only going to expand and grow…….very excited to be part of Dealer Club!
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DealerClub

Travis Boyd

5

Awesome experience so far. The online platform is easy to manage and navigate.I am not very tech savvy, but I am able to use it without getting help. The customer service is always excellent and the fees are very reasonable.
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DealerClub

Nick Damiani

5

Quickly funded and an easy sale process
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DealerClub

MIKE REINHART

5

Small car guy in a BIG business, I don’t feel that way here!! I buy/sell and cannot express enough how I feel of a safer transaction either way. As for the crew- (Zach, Serena & Terri etc) always quick response and helpful to get me where I need to be! Thank You all, keep up the GREAT WORK!
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DealerClub

Josiah Shalala

5

A much needed change to the auto auction industry. The ability to comment and ask questions directly of the seller is appreciated. I think the format of DC is the answer to many independents who were never able to list elsewhere or struggled to gain bids because of the reputation of independent dealers. DC allows dealers to actually present their inventory fairly and buyers can bid with confidence knowing that any issues have been disclosed as the selling dealers want to maintain a high seller rating. Any issues after sales are fairly resolved and in many cases presented to a larger dealer audience for additional feedback to ensure a fair resolution.
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DealerClub