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Contact: CarvanaAccessSupport
Address 6305 Peachtree Dunwoody Road Atlanta GA 30328-4535
Phone- 866.626.4346
Email support@carvanaaccess.com
COMPLAINT – RECEIVED 1/14/2025
| Last 8 | |
| H3326656 | |
| Date of Issue | |
| 01/14/25 | |
| Auction Contact | |
| Johnny Prince | |
| Describe your issue | |
| The sale was online not Inlane Confirmation sale 12/05/24 4:30 pm GREEN LIGHT/ GRANTEE Title Absent Climate Control Fully Functional Electrical Accessory Fully Functional Internal cosmic has no damage I didn’t sign for shipping to Georgia address Pick up from Auction Facility Adesa Manville Buy fee $268 Purchase Amount $4600 Total Amount $4868Title presented 12/10/24 The total purchase amount of the car, $4,868.00, was withdrawn from the bank Account on 12/16/24 The car ready to pick up on 12/17/24 12 days from the sale date The car picked up on 12/22/24 at 3:45 pm Engine Overheating Dear Johnny and Arbitration Team, Hopefully this message finds you. You have to solve this issue because the sale was done online. Most auctions accept arbitration 2 days after delivery for online sale. As the green light grantee means that the car is free of major issues and no major problems with the car. The car that I bought from you guys was listed as green light. That was a lie and you guys cheated because the car has engine overheating problem, the car is unsafe to drive, has to be towed, cold air blowing and no heat in the car also torn/torn leather driver seat Manheim report shows that the climate control system is fully operational. Electrical accessories are fully functional. Internal cosmic has no damage. So for these notices, the car should’ve been listed as REDLIGHT. The price was quoted and it was very unfair price. As previously mentioned and clarified, the sale has to be voided and the full amount paid must be refunded. The car at Manville ADESA Auction for Arbitration.
AUCTION RESPONSE 1/17/2025 I spoke to Mohamed this morning and advised him that unfortunately per our previous conversations that this claim will remain closed as buyer bought. I agreed to waive his buy fee, which has been completed and that credit is pending on his account. The claim was denied as it is not eligible for arbitration, due to the claim being filed outside of the 10-day arbitration time frame. Per NAAA policy arbitration time frame is 7-days, however Manheim has adopted a 10-day policy. This claim was filed on day 19, therefore makes it ineligible for arbitration. Carvana will also not provide any goodwill assistance due to the claim being out of time frame. While I understand that the buyer does not agree with this decision, the decision that was made was based on the policy which unfortunately I am unable to change. The buyer advised that he was going to contact his attorney, and I advised him if he was going to go that route the conversation would have to end here, and he would need to have attorney contact Manheim’s legal team.
Thank you,
Christine C. Team Lead Arbitration Arbitration Services MDM Arbitration Hub
UNRESOLVED 1/22/2025 |
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1 Reviews on “myCentralAuction”
Mohamed Zafer
I started my wholesale business three years ago and recently purchased a car online from Manheim.com. This is my first bad experience with one of the largest auction platforms in the United States and one of the largest dealers. Unfortunately, I’m facing a terrible situation that I never expected from such trusted brands like Manheim Auctions and Carvana LLC.
They explicitly guaranteed that the car was “green light” , but it turned out to be a trap—a deception and a scam. The car has multiple issues: it keeps overheating, the red warning light is on, and it is unsafe to drive. Additionally, the heater does not work in freezing weather conditions, and the driver’s leather seat is torn. None of these issues were mentioned in Manheim’s report.
The price I paid is unfair and unreasonable given these problems. Manheim and Carvana, as trusted brands with significant reputations, must take responsibility for their mistakes rather than passing the consequences on to those who trusted them.
I submitted an arbitration case because I purchased the car under the “green light” guarantee, yet it is unsafe to drive due to overheating, the heat problem and the torn leather seat. I followed up via email, but after three weeks, their only response was an apology for the report—not for the trouble I’ve had with the car or the unreasonable price I paid.
Manheim’s only resolution was to waive the auction fee, which is insufficient. The car is still at the auction, and they should take it back. This situation is unacceptable, and their response does not reflect the accountability expected of a company of their stature