Awesome experience so far. The online platform is easy to manage and navigate.I am not very tech savvy, but I am able to use it without getting help. …
Small car guy in a BIG business, I don't feel that way here!! I buy/sell and cannot express enough how I feel of a safer transaction either way. As …
Quickly funded and an easy sale process…
A much needed change to the auto auction industry. The ability to comment and ask questions directly of the seller is appreciated. I think the format …
As honest as you can get in an auto auction, a unique platform giving dealers the confidence in bidding knowing that the platform has standards of eth…
Overall, I have nothing but good things to say about Dealerclub. It really truly makes sellers responsible for what they are selling. It also really h…
Great new & growing auction platform. Owners & employees are some of the best in the business. Will continue to do business there.…
After bringing a concern to managements attention, Alicia was very quick to look into the matter and call me back. I’m very happy with the explanation…
I want to thank ACV's customer support staff for turning a bad situation into a positive. After an unfair arbitration resolution, I posted on Auto Auc…
I filed a complaint earlier in the week regarding an arbitration that was denied. ACV's team "met me in the middle" with a settlement on my issue. I…
Huge shout out to Manheim Portland! Always a great experience when selling vehicles here!…
Great team here at Manheim PA! They are always looking for ways to promote our account.…
Adesa LA has been a great partner with amazing communication!…
Sell here every week and have had a terrific relationship with the Auction.…
I started back buying on ACV about a month ago, reluctantly. I had read some of the nightmare stories on Real Success on Facebook, but due to high pr…
I purchased a Chevy Equinox from ACV on February 27, 2025. The vehicle had 43K miles on it, and ACV called P301 misfire code. Long story short, the …
I had a car with a cracked block I purchased on open lane. Oil was pouring out as quick as you put it in. They said there was nothing they could do. I…
I started my wholesale business three years ago and recently purchased a car online from Manheim.com. This is my first bad experience with one of the …
My brother and I have attended the last 4 or 5 Mecum Auctions in Kissimmee- an annual "Boys Trip". We are both car guys (and me being in the business…
In Sept I bid/purchased a 2014 Jeep Grand Cherokee. It was deliver with some smoking, upper engine knocking and ticking noise and oil steadily drippin…
I started my wholesale business three years ago and recently purchased a car online from Manheim.com. This is my first bad experience with one of the largest auction platforms in the United States and one of the largest dealers. Unfortunately, I’m facing a terrible situation that I never expected from such trusted brands like Manheim Auctions and Carvana LLC.
They explicitly guaranteed that the car was “green light” , but it turned out to be a trap—a deception and a scam. The car has multiple issues: it keeps overheating, the red warning light is on, and it is unsafe to drive. Additionally, the heater does not work in freezing weather conditions, and the driver’s leather seat is torn. None of these issues were mentioned in Manheim’s report.
The price I paid is unfair and unreasonable given these problems. Manheim and Carvana, as trusted brands with significant reputations, must take responsibility for their mistakes rather than passing the consequences on to those who trusted them.
I submitted an arbitration case because I purchased the car under the “green light” guarantee, yet it is unsafe to drive due to overheating, the heat problem and the torn leather seat. I followed up via email, but after three weeks, their only response was an apology for the report—not for the trouble I’ve had with the car or the unreasonable price I paid.
Manheim’s only resolution was to waive the auction fee, which is insufficient. The car is still at the auction, and they should take it back. This situation is unacceptable, and their response does not reflect the accountability expected of a company of their stature