I started my wholesale business three years ago and recently purchased a car online from Manheim.com. This is my first bad experience with one of the largest auction platforms in the United States and one of the largest dealers. Unfortunately, I’m facing a terrible situation that I never expected from such trusted brands like Manheim Auctions and Carvana LLC.
They explicitly guaranteed that the car was “green light” , but it turned out to be a trap—a deception and a scam. The car has multiple issues: it keeps overheating, the red warning light is on, and it is unsafe to drive. Additionally, the heater does not work in freezing weather conditions, and the driver’s leather seat is torn. None of these issues were mentioned in Manheim’s report.
The price I paid is unfair and unreasonable given these problems. Manheim and Carvana, as trusted brands with significant reputations, must take responsibility for their mistakes rather than passing the consequences on to those who trusted them.
I submitted an arbitration case because I purchased the car under the “green light” guarantee, yet it is unsafe to drive due to overheating, the heat problem and the torn leather seat. I followed up via email, but after three weeks, their only response was an apology for the report—not for the trouble I’ve had with the car or the unreasonable price I paid.
Manheim’s only resolution was to waive the auction fee, which is insufficient. The car is still at the auction, and they should take it back. This situation is unacceptable, and their response does not reflect the accountability expected of a company of their stature