I want to thank ACV’s customer support staff for turning a bad situation into a positive. After an unfair arbitration resolution, I posted on Auto Auction Review to advise other potential buyers on ACV what to expect from arbitration. I did not expect a response from ACV as the “case was closed”. Thanks to Liv’s involvement we were able reach a favorable resolution as she agreed with me and did what ACV should have done from the onset. Thank you Liv for your excellent customer service.