I had a car with a cracked block I purchased on open lane. Oil was pouring out as quick as you put it in. They said there was nothing they could do. I made a complaint with auto auction review and they reached out offering 1500 dollar adjustment and we settled on a 2000 dollar adjustment which I thought was fair. Any other buying platform it would have been easy to arb it but not open lane. I had to complain and get to the top of the chain before anything was done which I thought it was crazy they didn’t wanna do anything for my situation on the cracked block. But it all did work out just a head ache to deal with.