I filed a complaint earlier in the week regarding an arbitration that was denied. ACV’s team “met me in the middle” with a settlement on my issue. I feel like it was a good effort on their part. It’s nice to know that at times compromises can be met. Thanks again to the ACV team.
I purchased a Chevy Equinox from ACV on February 27, 2025. The vehicle had 43K miles on it, and ACV called P301 misfire code. Long story short, the engine had a dead cylinder. I filed an arbitration, and the team required from me a compression test (80 pounds), and the required video and audio. The arb team was professional and reimbursed me to repair the engine. Needless to say, I was very happy with the result.
Read my complaint that I filed with AAR. Openlane at times has sketchy inspections, and their arbitration policy and process is terrible. They are slow to communicate, and will just close an arbitration on you with no notice. They’ve gotten worse over time.
I am a small wholesale dealer who sells all of my cars at Manheim Georgia. Recently I sold a Kia Sorento to a large buyer, and the unit went through PSI, like normal. The auction failed it for “warm AC”. I went down the the auction myself, and looked at the car. When you revved the motor up, the AC was cold. Obviously, it was low on freon, cleary under the $800 arbitration threshold. I called my rep and the arbitrator and told them what the issue was, someone let the freon out. By the way, the car had a 4.7 CR, so it was nice. Needless to say, I had a “Buyer Withdrew” for low freon. Of course, no one will call me back- the auction clearly doesn’t care that they went against there own policies. But, I’m a small dealer, and the buyer is a huge one.
I filed a complaint earlier in the week regarding an arbitration that was denied. ACV’s team “met me in the middle” with a settlement on my issue. I feel like it was a good effort on their part. It’s nice to know that at times compromises can be met. Thanks again to the ACV team.
I purchased a Chevy Equinox from ACV on February 27, 2025. The vehicle had 43K miles on it, and ACV called P301 misfire code. Long story short, the engine had a dead cylinder. I filed an arbitration, and the team required from me a compression test (80 pounds), and the required video and audio. The arb team was professional and reimbursed me to repair the engine. Needless to say, I was very happy with the result.
Read my complaint that I filed with AAR. Openlane at times has sketchy inspections, and their arbitration policy and process is terrible. They are slow to communicate, and will just close an arbitration on you with no notice. They’ve gotten worse over time.
Openlane took care of the engine on 10/9.
I am a small wholesale dealer who sells all of my cars at Manheim Georgia. Recently I sold a Kia Sorento to a large buyer, and the unit went through PSI, like normal. The auction failed it for “warm AC”. I went down the the auction myself, and looked at the car. When you revved the motor up, the AC was cold. Obviously, it was low on freon, cleary under the $800 arbitration threshold. I called my rep and the arbitrator and told them what the issue was, someone let the freon out. By the way, the car had a 4.7 CR, so it was nice. Needless to say, I had a “Buyer Withdrew” for low freon. Of course, no one will call me back- the auction clearly doesn’t care that they went against there own policies. But, I’m a small dealer, and the buyer is a huge one.