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1 Review
Auto Auction Review

1 Reviews on “OpenLane”

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Carl S.

I purchased this 46K mile Cadillac with "upper engine noise" and some misfire codes on 9/13. The car comes off the truck, I take it for a test drive, and when I get back to the shop the engine literally locks up. I file an arb with Openlane for "lower engine", because it appears to have thrown a rod. This SHOULD have been on the inspection. Long story short, the arbitrator for Openlane won't take the video of the engine not turning over. He wants it to go to Cadillac an have the oil pan removed and show proof that motor is locked up. Well, that would be over $1000 labor (not reimbursable) and take more than 5 days to get that done. Without warning, Openlane closes the arbitration. This is just another in a long line of poorly or deceptively inspected vehicles by Openlane. Not to mention, their arb department does NOT communicate and does everything to the tune of their ever-changing rules. It sure seems like sellers dump their crap on Openlane with little protection for the buyers. BTW, notice in their inspections that most vehicles out of factory warranty have some sort of "engine noise" disclosure, so they can not guarantee anything on the engine. Typical behavior by Openlane.

RESOLVED 10/9

UPDATE BY DEALER 10/9

Openlane did the right thing after reading my complaint (apparently) and gave me a significant price adjustment on the Caddy to take care of a used engine.  It took some doing, but they adjusted the deal.  I don't know if this site helped, but I sent the complaint in on Friday 10/4 and I had my money on Wednesday October 9.  I'll update my review as soon as I can.