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Complaints
COMPLAINT FILED 1/9/2026
Jeremy G
They find ways to get out of arbitration. We purchased a vehicle green light. When we received the vehicle. It was inspected to find out it had engine failure. We called the auction and open an arbitration…no one told us a time to return the vehicle on that phone call. They just told they would open the claim. After calling again because we didn’t receive a follow up phone call we still couldn’t get a time all they told us was to have it back there the next day. So we returned the vehicle within 24 hours. The vehicle was returned on a Wednesday which means the end of business day is after the sale which would be 8-9 o’clock. And this is noted on the website. After checking arbitration policy on the website there was no time noted. So after calling to follow up on the arbitration they let me know they denied the arbitration because we arrived after 5 and got there at 6 while the auction was still running. Meaning we returned the vehicle on day 7 before the end of the business day. After following up again Nita which presented herself as the owner told me they wouldn’t do anything about it and they would run the vehicle for us again which means morally I’d have to run it red light because I know of an issue with the vehicle. This would result in a loss on this vehicle. I ask Nita was the time on the website before this altercation her response was it should’ve been there. I repeated was it there before now her response again was it should’ve been but she wasn’t sure. The truth is it wasn’t. And no one gave us a time. The usual is return the vehicle by the close of business day on the deadline day. This auction is obviously dirty. I would stay away from them. I did fire off at her and was very nasty because they obviously made up the rules as they went! DANGER DANGER DANGER.
Last 8: HG146864 Date of Issue: 2025-12-17 Auction Contact: NITA
UPDATE BY DEALER: 1/13/2026
“Jeremy,
Thank you for bringing your concerns to our attention. We take all feedback seriously as we strive to maintain a fair marketplace for all our dealers. Regarding your recent arbitration claim, we understand your frustration, but we must adhere strictly to our auction policies and timeframes. These deadlines are in place to ensure a consistent and equitable process for both the buyer and the seller. While we understand you feel the timing was unclear, our arbitration window closes at 5:00 PM on the designated day to allow our team time to process claims before the end of business. For online purchases where the vehicle is bought sight unseen, we strongly encourage all our dealers to utilize our Post Sale Inspection (PSI) service. This service not only provides peace of mind but extends the arbitration window by an additional 3 days, offering more flexibility for situations exactly like this. We work hard every week to resolve issues for both buyers and sellers, but we also maintain a professional environment. While we understand emotions can run high during disputes, we do not tolerate harassment or abusive language toward our staff. We are committed to ethical business practices and are happy to discuss our policies further in a constructive manner.
