COMPLAINT FILED 03/24/2025
Kalli S
I held off on publicizing this experience due to benefit of the doubt, but as it goes on a month of age and continues to worsen I’ve realized this is merely a statistic. On February 12th, I “won” a 2015 6.7 Ford through (you probably guessed) ACV. This was my first transaction with them, so I waited a 4 day hold period after my payment cleared before they gave me a pickup slip which I received on the 18th. I received the truck on the 24th. Much to my dismay I immediately noticed sections of rocker panel missing, on both sides, consistent with what one could only assume was result of the factory running boards being ripped off of the truck. Being someone who takes pride in thoroughness, I wondered how I missed such damage. But upon going over the listing photos, I realized I didn’t miss it… ACV just felt the need to take the pictures conveniently in front of the missing sections on both sides. The “virtual lift” did no justice either as it was very clearly taken too close to the truck as to not show the rockers, either. The physical damage starts to make more sense as I then open the title envelope and am greeted with repo papers that also weren’t disclosed at any point. Albeit it being minimal I believe in giving credit where it’s due, ACV did do the right thing and unwound the deal, which was decided on the 27th and I was told I’d see my money back in 24-48 hours. The next day I was refunded my transport cost, but got an email with a FedEx label and changed stance that the amount of the truck itself would not be given back until they received the title again. They sent someone to come get the truck from me on Monday the 3rd, and they received the title back at their office on the 5th. For the second time I’m told in 24-48 hours I’d be refunded. As of this morning still, my bank has not so much as seen anything pending from ACV and ACV’s last communication with me was “the money left their account” but “has no trace number” and they “don’t know what happened”. Not only could I have sold that truck several times over had it arrived as advertised, but the money invested in it was purely wasted in the meantime with no sense of urgency to return it. Messes undoubtedly happen, but this has been nothing but serial negligence that you couldn’t even make up. I have photo evidence I took followed by the photos ACV took I can provide in order to show the intentionally hidden damage.
Last 8: FEC11452
Date of issue: 2025-02-24
Auction Contact: N/A
UPDATE BY DEALER 3/12/2025
I wanted to follow up regarding Kalli’s recent experience. I followed up with her and she has ensured that everything has been resolved now.
[RESOLVED]
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